Introduction
Iceman Restoration is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website or contact us regarding our ice blasting and restoration services.
Who We Are
Iceman Restoration operates through its website at www.icemanrestoration.com. You can contact us by email at info@icemanrestoration.com or call us on 01914683182 or 07828319817 Our registered or trading address is 15 Front Street, Sherburn Hill, Durham, County Durham, England, DH6 1PA. We also operate from Tyne and Wear, United Kingdom, NE6 2HL.
Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a quotation, or submit an enquiry through our website. This information may include your name, email address, contact number, address, and any additional details you choose to provide relating to your enquiry or project.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, and details about how you interact with our website. This information is collected through cookies and similar technologies and is used to help us understand how visitors use our website and to improve its performance and functionality.
How We Use Your Information
Personal information is used to respond to enquiries, provide quotations, deliver ice blasting and restoration services, communicate with you about your request or project, improve our services and website, and meet legal or business requirements. We only use personal data where it is necessary and appropriate for these purposes.
Sharing of Information
We do not sell, rent, or trade personal information to third parties. Personal data may be shared only with trusted service providers who assist us in operating our website or delivering our services, or where disclosure is required by law. Any third parties who have access to personal data are expected to keep it secure and confidential.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to those who need it for legitimate business purposes.
Data Retention
Personal information is retained only for as long as necessary to deal with enquiries, provide services, or meet legal and business obligations. When personal data is no longer required, it is securely deleted or anonymised.
Your Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate or incomplete data, request deletion of your data, or ask us to limit how your information is used. Requests can be made by contacting us using the details provided in this policy.
Cookies
Our website uses cookies to support functionality and analyse website usage. You can manage or disable cookies through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of external websites, and we recommend reviewing their privacy policies before providing any personal information.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes to our services or legal requirements. Any updates will be published on this page, and the revision date will be updated accordingly.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please email us at info@icemanrestoration.com or call us on 01914683182 or 07828319817